Shipping & Return Policy

 DELIVERY TIME & COSTS

GERMANY COSTS DELIVERY TIME

Express 

Free Shipping

1-3 business days

 


EU  COSTS DELIVERY TIME

Express 

Cart under 80€
Cart from   80€

 

14,00 €
Free Shipping


1-3 business days

 


WORLDWIDE COSTS DELIVERY TIME

Express 

Cart under 80€
Cart from   80€

 

29,00 €
Free Shipping


1-3 business days

 

EU COUNTRIES:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Eastland, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Rumania, Slovenia, Slovakia, Spain, Sweden, The Netherlands, United Kingdom.

INTERNATIONAL:
We offer shipping to countries in Asia, Australia, North and South America, Russia and the Middle East. If we do not currently ship to your country, please contact us at hello@maati-maati.com. We will find a solution to bring you & your MAATÏ MAATÏ product together! 

FAST & SAVE:
Our logistic partner DHL Express handles our shipping. Your MAATÏ MAATÏ product will be in 1-3 business days at yours.

CUSTOM DUTY & TAXES
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm and calculate applicable duties and taxes before purchasing. Please contact us at hello@maati-maati.com for assistance.

RETURN POLICY
We gladly accept returns within 30 days. It is free of charge within Germany. The costs for return from international countries have to be paid by the customer. 

How to return an item?

1. Send us an email at hello@maati-maati.com letting us know that you want to return an item. 

2. We'll send you the return shipping label via Email. Print it out and put the label on the parcel.

3. Please send it back with DHL - It's free of charge within Germany.

4. When the product arrived at our studio, we'll transfer your payment back.

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